FAQ's

Here are some of our most commonly asked/messaged questions:

When will my order ship?

All items will have a 7-10 business day processing time. There MAY be times when it will take a few days longer. Shipping takes anywhere from 2-3 business days to get to you, depending on the shipping carrier.

Can I cancel my order?

You can only cancel your order up to 24 hours after placing the order. After that time frame, cancellations are no longer offered. Please make sure that you are certain about your order, before purchase.

Do you accept returns?

No, at this time we don't accept returns.

 What happens if my order arrives damaged/broken?

Please contact us immediately at hello@theruffledhen(dot)com, and send us photo documentation of your item and how it was damaged. If it was damaged in transit, another item will be shipped to you at no additional cost.

 What happens if I get the wrong item?

Please contact us immediately at hello@theruffledhen(dot)com, and I will send you a prepaid label for you to ship the wrong product to me and I will replace the correct product to you at no additional cost.